Virtek TrussLine and LTG Systems
Virtek Service +1 (519) 746-7190
Support for Virtek® laser systems are designed to ensure that you always have the most current software release, that your hardware is maintained to factory specifications and that you receive the support you need when you need it.
Take comfort knowing you have a global network of highly knowledgeable professionals working for you.
Full Service Agreement (MOST POPULAR)
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to budget your annual maintenance expenses accurately. With the fastest response times and an included on-site preventative maintenance check, you can take comfort in the fact that your system is always operating at peak performance.
The Support Agreement gives you prioritized hardware, software and telephone support. It also includes substantially discounted on-site services and the replacement of major parts (excluding consumables).
|Description||Full Service Agreement||Support Agreement|
|Emergency Replacement Coverage||Ensure maximum productivity by exchanging a faulty laser projector with a refurbished unit at a discount with a two day turnaround and a 180 day warranty.||√||√|
|Prioritized Projector Repair||Reduced rate and expedited repairs to your laser projector in a priority sequence to ensure prompt turnaround.||Discount Up to 50%*||Discount Up to 35%*|
|Software Support||Access and download the latest software versions used to operate your Virtek systems.||√||√|
|Discounted Parts||Replacement parts will be available at discounted prices depending on the plan.||25%||15%|
|Prioritized Telephone Support||Contact a Virtek support representative by telephone 24/7, including data communications. Hotline support includes training on software features, troubleshooting and data file updates.||√||√|
|Discounted On-Site Service||Reduced service rates for customers requiring a site visit (training, repairs, and certification).||20%||12%|
|Preventative Maintenance||A facility visit by a Virtek Technician to perform preventative maintenance (inspection, cleaning, calibration, testing and re-certification).||√|
* Depending on projector model.