Service Agreements for Gerber's Hardware Systems
Gerber service agreements are designed to keep your Gerber equipment running at peak performance with maximum efficiency. Take comfort knowing you have a global network of highly skilled and knowledgeable service professionals working for you. With a choice of agreements, you decide which level of service is right for you.
Full Service Agreement
The Full Service Agreement gives you the maximum system uptime at the lowest cost, enabling you to budget your annual maintenance expenses accurately. With the fastest response times and preventative maintenance checks, you can take comfort in the fact that your system is always operating at peak performance.
The agreement gives you prioritized hardware, software1 and telephone support during standard working hours. It also includes substantially discounted on-site labor and the replacement of major parts (excluding consumables).
Telephone Support Agreement
With this basic level of support, you will receive prioritized hardware, software1 and telephone support during standard working hours.
1 All Gerber Service agreements include software updates.
2 Includes free-of-charge onsite labor during standard working hours 8 a.m. to 5 p.m., Monday through Friday.
|Product||Description||Full Service Agreement||Support Agreement||Telephone Support|
|Discounted Labor||Discounts on rates vary by region. For details, contact your local Gerber service representative.||√2||√||√|
|GERBERnet™ Access||Around-the-clock access to software upgrades, a technical documentation library and Gerber’s Parts Online system for replacement parts and consumables. Order via Parts Online and receive a 2 percent discount.||√||√||√|
|GERBERconnect™||GERBERconnect remote diagnostics enables Gerber service professionals to diagnose your system via a secure Internet connection and ensure it’s always in optimum working condition.||√||√||√|
|Field Service Response Time||Prioritized response time as defined in the service agreement.||√||√||√|
|Telephone Support||Contact a Gerber support representative by telephone or via email with your hardware and software issues.||√||√||√|
|Software Support||Access and download the latest software versions used to operate your Gerber systems.||√||√||√|
|Parts Coverage||Includes some replacement parts and free shipping of parts. Does not include consumables. Returns are processed at user’s expense.||√||√|
|Preventative Maintenance||Includes system inspection and maintenance checks by a qualified Gerber Field Service Engineer.||√|